FAQs

Orders & Shipping

1. How long will it take to receive my order?
Orders are processed within 1–2 business days. Delivery typically takes 3–7 business days, depending on your location.

2. Do you offer same-day or rush delivery?
We currently offer standard shipping, but we're working on adding express options soon. Stay tuned!

3. How can I track my order?
Once your order ships, you’ll receive an email with your tracking number and a link to monitor your package.

Products & Sizing

4. How do I know my size?
You can refer to our size guide on each product page. If you're between sizes, we recommend sizing up for a looser, comfier fit.

5. Are your pajamas true to size?
Yes, our sleepwear is designed for a relaxed fit and is generally true to size.

6. What fabrics do you use?
We use soft, breathable fabrics like cotton and modal that are gentle on skin and perfect for everyday wear.

Returns & Exchanges

7. What’s your return policy?
We accept returns and exchanges within 7 days of receiving your order, as long as the items are unworn, unwashed, and with original tags.

8. How do I request a return or exchange?
Simply email our team at [support@example.com] with your order number and reason for return. We’ll guide you through the process.

Other Common Questions

9. Do you offer gift packaging?
Yes! You can add gift packaging at checkout and even include a custom message.

10. Are your products locally made?
Yes, all our sleepwear is proudly made in the Philippines by skilled local artisans.

11. Do you offer matching sets for families?
We do! Check out our Matching Sets collection for coordinating styles for adults and kids.